Sector Supports

40,000 people throughout Ireland access Carmichael Centre services and supports annually.


Service Design & Review for Not-for-Profit Organisations

Carmichael Centre
2:00PM - 3:00PM

Many not-for-profit organisations design their services around the needs of their users and have always done so. As the needs of service-users change, so too should the services we offer. The Design Thinking process allows anyone delivering a service to systematically approach the review or introduction of a new service in a way that ensures the service-user is always at the centre and problems they may be experiencing are resolved effectively. This is a helpful exercise to run before an upcoming strategic review, developing a new strategic plan, writing a new funding application or reporting on impact to existing funders.

We will use some real-life examples to understand how this process can be used for strategic review, funding applications and reporting and we will introduce tools and processes to get the process started.


Jessica Hayden
Elan Vital Growth & Innovation Ltd.

Elan Vital Growth & Innovation Ltd. are a new company taking a fresh approach to organisational development, people development and service design. We work with both not-for-profit and for-profit entities as there are many tools and processes that work in both worlds; we know because we’ve worked in both fields. We specialise in action-based, bespoke learning that help organisations and their people design custom solutions for their individual needs. We specialise in applying the Design Thinking Process to tricky problems. We have experience designing solutions for charities, national bodies and all types of adult learners and we work with associates who have expertise in resilience, interactive design, leadership development and coaching.

Target Audience: 
Anyone about to embark on a strategic review, developing a new strategic plan, writing a new funding application or reporting on impact to existing funders.

Participants will enjoy an introduction to the Design Thinking Process showing the five steps involved and how they can help your organisation. We will bring you through;

1. Gathering data and hearing service-user voices,

2. Defining problems accurately and effectively that service-users experience,

3. Creating compelling, effective and innovative solutions,

4. Piloting solutions as quickly and as cheaply as possible, and;

5. Improving and iterating on service design over time.


Carmichael Centre Resident Members FREE

All others €10

Booking Information: 

Book Online Only.